"If you have a technical problem or question, we may be able to assist you with a short (15 sec) low resolution video."

"Send us your question on our contact form and it will reach our technical department.
A technician will respond to your enquiry and, where possible, email you a short video response."

This sample Email video answers the question:
"How do I adjust the range of my Digital Viscometer?"

If you are using Internet Explorer you will be
able play the video here otherwise click here
to download it.